Kognitwin Energy Support and Service Level Agreement

Here you can find the KOGNITWIN Energy Support & Service Level Agreement.

For further information please contact us at mailbox-trust.

This KOGNITWIN Energy Support & Service Level Agreement (“SLA”) is applicable to Customers of Kongsberg Digital AS (“KDI”) who have a valid Subscription Agreement, governed by the KOGNITWIN Energy Terms of Use (“Terms of Use”), for access to KDI’s KOGNITWIN Energy Service Platform.

KDI will provide maintenance and support as described herein, to maintain the KOGNITWIN Energy Service Platform (hereinafter referred to as the “Service”) in good working order.

Capitalized terms shall have the meanings set forth in the Terms of Use, or in the section where they are first used herein.

1. Defect reporting and communication methods

Customer shall notify KDI of any defect in the Service by utilizing the Support Portal, accessible via https://dev.azure.com/kognitwinsupport, or by using the following email address: kognitwin@kdi.kongsberg.com

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Celebrating 50 years of ONS

Stavanger, Norway
26 – 29 August, 2024

ONS is a leading energy conference and exhibition with more than 1000 exhibitors, 1000 speakers and 65,000+ visitors from all over the world.

ONS is celebrating its 50-year anniversary in 2024, with the captivating theme IMAGINE set to inspire exciting sessions, panels and conversations over the course of three days.


Connect with energy experts

Here are some ways to interact with Kongsberg Digital’s domain and technology experts during the event:

  • Drop by our booth to say hello and discuss trending topics and technologies. From simulation and CCUS/CCS to DataOps, digital twin and AI, there’s a lot to talk about.
  • See our Industrial Work Surface in action. Our products are uniquely tailored to solve energy and maritime challenges in a safe, smart and green way.
  • Catch our speakers at the ONS technical sessions – more information coming soon!
  • Book an exclusive one-to-one session so our experts can set aside some time just for you. Simply fill out the form at the bottom of this page to secure your spot.
  • Discover how leading energy companies are benefitting from digital twin technology.

Meet us at ONS 2024Meet us at ONS 2024

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