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K-Sim® Support

At Kongsberg Digital, we endeavour to work in close partnership with our customers - from project initiation, to installation and throughout the simulator system's operational lifetime.

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        Get in touch if you have questions about our products, how to get started or how to operate your assets smarter, safer, and greener.

        Yes, I would like to receive marketing emails from Kongsberg Digital AS about its products, services and upcoming events.

        By clicking submit below, you consent to the processing of your personal data for the purpose of receiving marketing emails from Kongsberg Digital AS. All personal data will be processed in accordance with the Kongsberg Privacy Policy. You can withdraw your consent at any time by clicking the opt-out link in the emails.

        WE ARE BY YOUR SIDE

        Our K-Sim Support concept consists of a range of customised service- and support activities. Depending on your needs, you can choose:

        • Global 24/7 on-call assistance at standard service rates
        • Long Term System Support Program (LTSSP) which ensures your system is always current and in line with the latest industry standards, and with the benefits of getting a quick response, scheduled updates and a predictable annual cost.

         

        LONG TERM SYSTEM SUPPORT PROGRAM 

        At an agreed annual rate, you will get scheduled support and annual software updates that will keep your system at optimum performance throughout its life span. Our team has extensive knowledge of your system, which enables us to proactively inform you about recommended services, modifications and available updates. The LTSSP concept includes two pre-defined levels of support, targeted to your individual needs:

        • Priority
        • Premium

         

        PRIORITY

        This support level includes an assigned service technician who has extensive knowledge of your system and your utilization of it, ensuring efficient troubleshooting of your reported service issues.

        Services included in Priority support level:

        • 24/7 Global Telephone Support
        • Access to a customer web portal for information on new product releases and software downloads
        • Online tracking of status on reported support requests
        • Free attendance at the annual Kongsberg Digital Simulation User Conference for 2 persons
        • Assigned service technician
        • Remote assistance and diagnostics
        • Emergency escalation procedure
        • Guaranteed availability of spare parts
        • Spare part discount

        With availability 24/7 and remote assistance, this support level enhances the stability and uptime of your simulation system.

         

        PREMIUM

        Premium offers the highest level of support and is customized to your needs. In addition to the benefits offered by the other support levels, Kongsberg Digital proactively collaborates with you to continuously develop your simulation system.

        Through planned activities during the service contract period, the simulation system will be updated with the latest software release and new hardware, if this is included in the agreement.

        All services in the Priority support level are included in the Premium support level, in addition you may choose among different support options.

        Service options in Premium support level:

        • Scheduled on-site visit
        • On-call site visit
        • Simulation system software update
        • PC hardware update
        • Extended hardware warranty
        • Scheduled training
        • 3rd party system software update
        • System extensions and upgrades

        CONTACT INFORMATION

        In addition to our Global 24/7 Support Phone: +47 33 03 24 07, we have a network of offices specialized in support of the K-Sim product lines:

        Kongsberg Digital – Norway

        Bekkajordet 8a, 3189 Horten, Norway

        24/7 phone: +47 33 03 24 07

        Switchboard: +47 67 80 48 00

        Email: maritimesimulation.support@kdi.kongsberg.com

        Kongsberg Maritime – Netherlands

        Edisonweg 10, 3208 KB Spijkenisse, Netherlands

        24/7 phone: +31 181 623611

        Email: km.support.holland@kongsberg.com

        Kongsberg Maritime – Greece

        7 Gravias street, 185-45 Piraeus, Greece

        24/7 phone: +30 694 32 22 407

        Switchboard: +30 211 10 45 300

        Email: km.support.hellas@kongsberg.com

        Simrad – Spain

        Partida Torres no 38, 03.570 Villajoyasa, Spain

        24/7 phone: +34 96 681 01 49

        Switchboard: +30 211 10 45 300

        Email: km.support.spain@kongsberg.com

        Kongsberg Maritime Simulation – USA

        115-B Leonard Drive, Groton CT 06340,United States of America

        24/7 phone: +1 860-941-7161

        Switchboard: +1 860-405-2300

        Email: km.support.mystic@kongsberg.com

        Kongsberg Maritime – Singapore

        81 Toh Guan Rd East, #04-01/02 Secom Centre,608606 Singapore, Singapore

        24/7 phone: +65 986 22 881

        Switchboard: +65 641 16 400

        Email: km.support.singapore@kongsberg.com

        mARITIME SIMULATIONS
        COURSES

        These courses are aimed at instructors and maintenance personnel of KONGSBERG’s Maritime Training Simulators including K-Sim Navigation, Polaris, Offshore, Engine, Cargo and Dynamic Positioning. As a supplement to simulator operator training, we offer your instructors courses in instruction and assessment.

        CONTACT SUPPORT DEPARTMENT

        24/7 Phone: +47 33 03 24 07
        Switchboard: +47 67 80 48 00

        CONTACT customer success DEPARTMENT

        24/7 Phone: +47 33 03 24 07
        Switchboard: +47 67 80 48 00

          Get in touch if you have questions about our products, how to get started or how to operate your assets smarter, safer, and greener.

          Yes, I would like to receive marketing emails from Kongsberg Digital AS about its products, services and upcoming events.

          By clicking submit below, you consent to the processing of your personal data for the purpose of receiving marketing emails from Kongsberg Digital AS. All personal data will be processed in accordance with the Kongsberg Privacy Policy. You can withdraw your consent at any time by clicking the opt-out link in the emails.