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KONGSBERG DIGITAL        Contact Us        K-SIM SUPPORT

K-sim support

WE ARE BY YOUR SIDE

Our K-Sim Support concept consists of a range of customised service- and support activities.Depending on your needs, you can choose:

  • Global 24/7 on-call assistance at standard service rates
  • Long Term System Support Program (LTSSP) which ensures your system is always current and in line with the latest industry standards, and with the benefits of getting a quick response, scheduled updates and a predictable annual cost.

Global 24/7 Support

Phone

Kongsberg Maritime
- Greece

7 Gravias street, 185-45 Piraeus, Greece

phone 24/7
phone (Switchboard)
mail

Kongsberg Digital
- Norway

Bekkajordet 8a, 3189 Horten, Norway

Phone 24/7
Phone (Switchboard)
mail

Kongsberg Maritime - Netherlands

Edisonweg 10, 3208 KB Spijkenisse, Netherlands

 

phone 24/7
mail

Simrad
- Spain

Partida Torres no 38, 03.570 
Villajoyasa, Spain

phone 24/7
phone (Switchboard)
mail

Kongsberg Maritime
- Singapore

81 Toh Guan Rd East, #04-01/02 Secom Centre,608606 Singapore, Singapore

phone 24/7
phone (Switchboard)
mail

Kongsberg Maritime Simulation - USA

115-B Leonard Drive, Groton CT 06340,United States of America

phone 24/7
phone (Switchboard)
mail

Kongsberg Maritime Simulation - USA

115-B Leonard Drive, Groton CT 06340,United States of America

phone 24/7
phone (Switchboard)
mail

LONG TERM SYSTEM SUPPORT PROGRAM K-SIM SUPPORT SERVICES

At an agreed annual rate, you will get scheduled support and annual software updates that will keep your system at optimum performance throughout its life span.Our team has extensive knowledge of your system, which enables us to proactively inform you about recommended services, modifications and available updates. The LTSSP concept includes two pre-defined levels of support, targeted to your individual needs:

  • Priority
  • Premium

PREMIUM

Premium offers the highest level of support and is customised to your needs. In addition to the benefits offered by the other support levels, Kongsberg Digital proactively collaborates with you to continuously develop your simulation system.

Through planned activities during the service contract period, the simulation system will be updated with the latest software release and new hardware, if this is included in the agreement.

All services in the Priority support level are included in the Premium support level, in addition you may choose among different support options.

Service options in Premium support level:

  • Scheduled on-site visit
  • On-call site visit
  • Simulation system software update 
  • PC hardware update
  • Extended hardware warranty
  • Scheduled training
  • 3rd party system software update
  • System extensions and upgrades

PRIORITY

This support level includes an assigned service technician who has extensive knowledge of your system and your utilisation of it, ensuring efficient troubleshooting of your reported service issues.

Services included in Priority support level:

  • 24/7 Global Telephone Support
  • Access to a customer web portal for information on new product releases and software downloads
  • Online tracking of status on reported support requests  
  • Free attendance at the annual Kongsberg Digital Simulation User Conference for 2 persons
  • Assigned service technician
  • Remote assistance and diagnostics
  • Emergency escalation procedure
  • Guaranteed availability of spare parts
  • Spare part discount

With availability 24/7 and remote assistance, this support level enhances the stability and uptime of your simulation system.

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